DrukDar
How to order from DrukDar
From your idea to a finished gift — we will agree on everything on Telegram.
New to the editor?
A step-by-step guide with phone and computer screenshots: from photo to order PDF.
How to create a design →Have a PDF ready?
Send it on Telegram with a brief request and your preferred deadline. If you have several files, say whether they belong to one order. You can also start with a question or photo.
Send PDF on TelegramHow it works
1. Message us and add a PDF or photo if needed.
2. We agree on specifications, price and production time.
3. We make your order under the agreed conditions.
4. We send the finished products by Nova Poshta.
Sending a file supplies material for discussion. You still need to confirm your order and its terms with support.
Payment
If the total product cost in your order, excluding delivery, exceeds 1,000 ₴, a 40% deposit is required. You pay the remaining 60% when receiving your Nova Poshta shipment.
Exactly 1,000 ₴ does not exceed this threshold. We will confirm the final price and payment details on Telegram. All amounts are in Ukrainian hryvnias (UAH / ₴).
Delivery
We ship by Nova Poshta. The customer pays delivery. If the order amount exceeds 4,000 ₴, DrukDar pays delivery.
For an order of exactly 4,000 ₴, the customer pays delivery. We will agree on shipping details on Telegram.
Cancellation, returns and exchange
Can I cancel an order?
You can cancel before production begins.
If part or all of the order has been made, the cancellation charge is 50% of the cost of the completed part. We will provide photos as proof.
If you have paid a deposit, the amount retained will not exceed that deposit. We refund the remainder; you do not need to pay anything beyond the deposit already paid.
What if there are significant defects?
Message us on Telegram. Support will help clarify the issue and agree on a solution.
Frequently asked questions
Do I need to send a PDF first?
No. You can start with a question or photo — we will help you decide the next steps.
Does sending a file mean my order is confirmed?
No. The file supplies material for discussion. You need to agree on specifications, price and timing with support.
Where will I receive a reply?
In the same Telegram chat with @drukdar_bot. You do not need to add a support team member’s personal account.
How long does production take?
We agree on production time before starting. Include your preferred date in your message if you have one.
When is support available?
Monday–Friday: 10:00–19:00.
Saturday: 10:00–17:00.
Sunday: closed.
Times are in Kyiv time.
You can leave a message outside opening hours — we will reply during working hours.
Need help?
Ask about a product, design or your order. We will reply in the same bot chat.
Mon–Fri 10:00–19:00 · Sat 10:00–17:00 · Sun closed. Kyiv time. You can leave a message outside these hours.
Contact supportFind your gift
Choose a product and add your photo, name or illustration.
DrukDar website · choose a product